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This website is operated by Eastern Acoustic Works (EAW). EAW’s registered address is:

1 Main St, Building 13, Whitinsville, MA 01588, United States

+1 800-992-5013


EAW provides you this privacy policy to explain to you how EAW collects, uses and protects your personal information when you visit EAW’s web sites and when you use EAW’s products. EAW respects your privacy and is committed to securing your personal information. This privacy policy was last updated on February 11, 2019. By using this website, you consent to our privacy policy and acknowledge that it is subject to our Terms of Use.


We collect the personal information that you provide to us, as well as information automatically collected when you interact with this website, such as cookies and analytics tracking pixels, which help us evaluate the performance of our website and provide you with a better user experience.

EAW may use your personal information that you provide to us in the process of establishing an account on our website in the following ways:

  1. Obtain your name for purposes of communicating with you and identifying you as a user of the website.
  2. Verify your age as older than 13.
  3. Verify your age as older than 18 or that you have obtained your parent’s or guardian’s permission to use the website.
  4. Send you a catalog.
  5. Send you communications upon your request.
  6. Allow you to participate in a promotion or other web site feature.
  7. Customize and/or personalize your communications and shopping experience with EAW.
  8. Better respond to your customer concerns and complaints.
  9. Keep you informed of EAW’s upcoming product releases unless you otherwise opt out of such messages.

EAW may use your personal information that you provide to us in the process of making a purchase in the following ways:

  1. Confirm your use of a valid credit card (or other authorized methods of payment).
  2. Process your payment via a credit card (or other authorized methods of payment).
  3. Send you the products that you purchased.

To fulfill your product orders, we may also disclose your personal information to our affiliates, third party service providers or distributors.

EAW also gathers non-descriptive, non-personal information about how many visitors use our website. EAW does not collect any personal information about you in this instance but EAW may collect information that a user has visited the website for statistical analysis of the public’s use of our website.


EAW appreciates that you may change your mind about our use of your personal information in the future. EAW offers several ways you can inform us about your privacy preferences:

  1. All email messages and newsletters will provide a description of how you can ask us to stop sending you messages and newsletters.
  2. At any time, you can send us an email at the address provided below.
  3. At any time, you can call our customer service number and request that you would like to change your marketing preferences.
  4. To modify or delete entirely the information you have provided during registration, please log in and update your profile.

Please note that if you have unsubscribed from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.


US-EU Safe Harbor Privacy Statement
EAW is strongly committed to protecting the privacy of those who entrust us with their personal information. Our employees, and all those who do business with us, trust and expect that we will protect their personal information in accordance with the promises we make. In furtherance of our commitment, we comply with the U.S.-European Union Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.


A cookie is a small removable data file that is stored by your web browser on your computer. EAW may use cookies to improve your experience with our website. EAW may use cookies to improve EAW’s understanding of your likes and dislikes about our website, what you like and do not like on our website, customize the website to your prior uses and to generally improve all customer needs and interests. You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. You may also delete cookies from your computer.


The “Do Not Track” standard is still in development and not yet finalized. We will only collect and use the personal information you provide to us pursuant to the terms in this privacy policy.


EAW does not rent, sell or disclose your personal information or contact information to third parties for the third party’s own purposes. EAW may share your information with EAW’s affiliates under the same control of EAW as permitted under this privacy policy. In the event EAW is reorganized or transferred to a third party, your personal information may be transferred to the successor of EAW for the purposes and subject to the terms of this privacy policy. EAW (or, for consumers outside the United States, our distributor) may provide your credit card (or other authorized payment method) information to EAW’s bank or credit card or other authorized payment processor solely for purposes of processing your payment. EAW may also share your information with delivery services or international distributors to ship products to you. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.


EAW engages the use of numerous technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure.


If you are located outside of the United States, EAW may transfer your information to EAW’s affiliates under the same control as EAW, to other service providers or distributors outside of your country or territory. EAW manages its website from the United States. EAW acknowledges that the data protection laws and other laws of the United States may not be as comprehensive as those of your country or territory and EAW will take steps to ensure that your privacy rights are respected. EAW agrees to take the following actions on your behalf: have specific security measures in place to adequately protect your information, EAW will require its United States-based affiliates to sign a contract guaranteeing the safeguard of your personal information and set forth the specific requirements the United States-based affiliate must maintain and monitor ongoing compliance with the defined security measures.


We respect the privacy of children. Our website is not designed to attract an audience younger than 13. We do not knowingly collect personal information from children under 13. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it.


Under California laws, California residents can request information from EAW whether EAW has disclosed a person’s personal information to any third parties for the third parties’ direct marketing purposes. EAW will not sell or share your personal information with non-EAW companies for their direct marketing purposes without your consent. California residents desiring to request further information about our compliance with these laws or have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.


You can write EAW at any time to obtain the personal information EAW possesses about you or modify any personal information EAW retains that is incorrect. Please let us know what information you would like to receive from us or what information is incorrect and we will respond to you. Your request should include your name and proof of your identity.


We will notify you when we make any material changes or updates to this privacy policy, including any material changes in how we use or share your personal information.


We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


For questions or concerns, please email us or contact us at:

In writing:

EAW, 1 Main St, Building 13,

Whitinsville, MA 01588,

United States

+1 800-992-5013

© 2018 Eastern Acoustic Works
Date of Policy February 11, 2019